What to expect:

• Before you enroll in the Carnival Cruise work from home opportunity, you might be wondering what to expect when providing remote customer service for Carnival Cruise Lines.
• When providing customer service to the Carnival Cruise work from home opportunity, here is what you should expect:
• Answer inbound calls for assistance with bookings from Carnival Cruise Line's customers and Carnival Cruise Line's travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

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What it takes to succeed:

Must-Have Qualities and Capabilities

• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service
• Have experience working with users to identify the best solution

Skills necessary:

• This is a great work from home opportunity for anyone who is ready to start a business working from home and servicing Carnival Cruise Lines. There is no degree requirement.
• In order to service a client through the Arise® Platform you must pass a series of assessments and successfully complete a virtual certification course specific to the Carnival client requirements for the program you have selected.
• Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
• For more general information on certification, click here; you can find specific details on the Carnival client program in the Program Announcement on the Arise portal after registration.

What you'll be doing:

• Providing great customer service calls for a Major Cruise Lines client.
• Activities might include answering inbound calls for assistance with bookings from Carnival Cruise Line's customers and Carnival Cruise Line's travel agent partners.
• There might be outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.