The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

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Job Description Summary:

We're looking for a world-class strategic thinker and operator to join the Venmo business unit (BU) and help us build the future of Venmo Commerce as we continue to scale our two-sided network of Buyers and Sellers. This is a highly visible, high impact role, in which you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to lead by influence and collaborate with cross-functional partners in a positive, productive, and transparent way.

Job Description:

We're looking for a world-class strategic thinker and operator to join the Venmo business unit (BU) and help us build the future of Venmo Commerce as we continue to scale our two-sided network of Buyers and Sellers. This is a highly visible, high impact role, in which you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results. You must have the ability to succeed in a matrix environment, where success is dependent on your ability to lead by influence and collaborate with cross-functional partners in a positive, productive, and transparent way.

Meet our team

You will be working closely with leaders across Venmo and PayPal to drive growth of customer and financial metrics for PayWithVenmo and Venmo Business Profiles. This includes working with Product, Finance, Marketing, Risk, Operations, Sales and Analytics to ensure successful adoption, performance, and scale. You will heavily rely on data, customer insights and industry insights to identify the growing needs of the business and help prioritize initiatives to address those needs. The ideal candidate has exceptional analytical and communication skills as well as the desire and ability to drive projects forward by influencing cross-functional leaders.

Your way to impact

Develop and implement a customer back strategic plan that has multiplying effects on the business.

Responsibilities:

Strategy

• Use data, customer insights and industry information to develop and refine our growth strategy and prioritize our efforts
• Identify, define and size new opportunities to determine potential for customer adoption and revenue generation; and advocate for investment
• Define the next-gen value proposition using customer research, data, and a deep understanding of Venmo's overall strategy
• Understand Venmo and PayPal's unique assets and capabilities that can be leveraged to accelerate growth most efficiently
• Create and socialize the narrative around Venmo Commerce to ensure the opportunity, and our plans, are well understood by all stakeholders

Execution

• Work across a large set of cross-functional teams, at all levels of the organization, to map out and drive initiatives through to completion (Product, Marketing/GTM, Sales, Risk, Finance, etc)
• Monitor key performance metrics & translate into actionable plans to drive growth
• Run and report out on our continuous planning process to ensure resources are being used most effectively
• Engage directly in Sales/BD efforts with potential customers and partners

Performance measurement & reporting

• Use data to build insights about business performance across financial services product lines
• Accountability for all metrics across revenue, margin & customer adoption/engagement
• Work with finance on establishing targets, including annual budget & tracking of risks/opportunities

What do you need to bring

Minimum Qualifications

• Strong problem solving skills and ability to make quick decisions in complex environments (e.g., across product lines, geographies, pricing levers etc)
• Proven track record of owning & executing on large cross functional initiatives, projects or products and delivering results
• Financial modeling, data analysis, and the ability to leverage analytics to drive sound decision-making
• Exceptionally strong communication skills, including experience effectively communicating with senior management and large clients/partners

Preferred Qualifications

• 12+ years in general management, product management and/or management consulting
• Experience in Payments, Financial Services or E-Commerce
• Experience working in high-growth, fast-paced, performance-focused environments
• Innovative, self-motivated, collaborative, and capable of dealing with a matrixed organization