Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Job Description:
We are looking for proactive and detail-oriented individuals who enjoy customer interaction and can work effectively in a remote call center environment. As a Call Center Representative, you will manage inbound and outbound calls, record information accurately, and provide excellent customer service. This role requires a positive and friendly attitude to gather customer information quickly and efficiently—no cold calling or sales involved. We offer a flexible, casual work environment with full-time and part-time opportunities, plus competitive pay including performance bonuses.
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Primary Responsibilities:
- Handle outbound calls to gather and verify customer information for application processing.
- Document details in the Quality Assurance database, assessing additional information needs for underwriting.
- Explain the application process to customers in a clear, concise manner.
- Complete and submit any necessary paperwork promptly.
- Keep management updated on actions taken in the database.
- Route calls to other departments as required.
- Meet departmental performance goals (KPIs).
Requirements:
- Strong communication skills (both written and verbal).
- Excellent customer service skills—friendly, attentive, and efficient.
- Proficiency with computers, especially Microsoft Office and data entry.
- Strong multi-tasking, organizational, and time management abilities.
- Knowledge of medical terminology is a plus.
- Ability to work under pressure and independently.
- Keen attention to detail and a desire for ongoing learning and growth.
Schedule: Tuesday - Friday, 5 PM - 9 PM; Saturdays, 8 AM - 12 PM.
This role is ideal for individuals who thrive in a customer-focused role and can meet performance goals within a supportive, flexible work environment.
