Description

At PayPal, we are looking for an enthusiastic and service-oriented Merchant Solutions Specialist to join our team. This is a great opportunity to use your expertise in customer service, problem solving, and merchant solutions to help customers maximize the benefits of our payment processing services.The ideal candidate will have a strong background in customer service, sales, and account management. They will be organized, detail-oriented, and have excellent communication and problem-solving skills. Additionally, they should have the ability to work independently and collaboratively in a fast-paced environment. An understanding of our various merchant solutions and payment processing services is a plus.If you are looking to join a team of innovative and customer-driven professionals, this is the perfect opportunity for you. We look forward to hearing from you!

Responsibilities of a Merchant Solutions Specialist:

• Provide high-quality customer service to clients in need of payment processing services.
• Act as the first point of contact for clients, answering any questions or concerns.
• Utilize problem-solving skills to troubleshoot issues and provide solutions in a timely manner.
• Demonstrate knowledge and understanding of all merchant solutions and payment processing services.
• Develop and maintain client accounts, ensuring all information is up-to-date and accurate.
• Collaborate with other teams to ensure customer satisfaction.
• Collaborate with internal teams to develop and implement new strategies.
• Generate reports to track customer satisfaction metrics.
• Monitor market trends and suggest changes to improve customer experience.
• Keep up-to-date on all changes in regulations and policies.

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Job Qualifications

• Proficiency In Microsoft Office Applications
• Bachelor's Degree In Business Or Related Field
• Problem-Solving Skills
• Excellent Customer Service Skills
• Experience With Merchant Account Management Systems
• Knowledge Of Payment Card Industry (Pci) Compliance Standards
• Ability To Explain Technical Concepts To Non-Technical Personnel
• Experience In A Financial Services Or Banking Environment

Required Skills

• Documentation
• Risk Management
• Project Management
• Networking
• Communication
• Sales
• Marketing
• Auditing
• Compliance
• Analytics
• Technical
• Problem-Solving
• Business
• Interpersonal
• Negotiating

Soft Skills

• Communication
• Leadership
• Time management
• Interpersonal Skills
• creativity
• Organization
• Critical thinking
• Teamwork
• Adaptability
• Problem-Solving