Field Service Engineer

Company: FormFactor

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:

In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs). FormFactor, Inc (FFI) is the world’s leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications.

As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself.

Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what’s possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.

Purpose:

The Field Service Engineer, Probe Card will be responsible for providing technical support and service to probe card customers remotely. The successful candidate will have excellent hand-eye coordination and the ability to work under a microscope to manipulate microscopic wires using tweezers. They will have basic electronic diagnostic skills to help trouble shoot and repair electronic circuits. Good communication skills are necessary and must be proficient in Microsoft Excel and Word. The Field Service Engineer, Probe Card will be a self-starter who can work without daily supervision and is flexible and organized. They will have a desire to satisfy customers and provide excellent service.

Key Responsibilities:

  • Provide technical support and service to customers remotely.
  • Work under a microscope to manipulate microscopic wires using tweezers.
  • Use Microsoft Excel and Word to document work and communicate with customers.
  • Work independently without daily supervision.
  • Diagnose and troubleshoot basic electronic issues.
  • Provide excellent customer service and satisfaction.

Skills:

  • Excellent hand-eye coordination.
  • Ability to work under microscope.
  • Ability to manipulate microscopic wires using tweezers.
  • Basic electronic diagnostic skills.
  • Basic component soldering skills.
  • Good communication skills.
  • Proficient in Microsoft Excel and Word.
  • Ability to work without daily supervision, self-starter.
  • Ability to work under tight deadlines.
  • Desire to satisfy customer.

Qualifications:

  • Bachelor’s degree in Electrical Engineering or related field, or equivalent experience.
  • 3-5 years of experience in a similar role.
  • Excellent hand-eye coordination
  • Ability to work under microscope.
  • Ability to manipulate microscopic wires using tweezers.
  • Proficient in Microsoft Excel and Word
  • Ability to work without daily supervision, self-starter
  • Desire to satisfy customer
  • Flexible and organized
  • Basic electronic diagnostic skills.
  • Ability to lift at least 25 lbs.

Field Service Engineer

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