FEMA Client Account Manager - Remote, US

November 8, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

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Job Description

AECOM is seeking an experienced Client Account Manager (CAM) to support our engagements with the Federal Emergency Management Agency (FEMA) within our National Governments Business Line. In this pivotal role, you will be responsible for building and maintaining strong relationships with FEMA and other federal clients, aligning our services with their priorities and needs. The ideal candidate will possess a proven track record in managing client accounts, driving business development, and delivering exceptional service in the emergency management and disaster recovery sectors. The Client Account Manager will work and coordinate with our United States East and West regions across all of AECOM’s business lines to include Water, Environment, Program Management, Buildings + Places, Transportation, and Advisory.

This position will offer flexibility for remote/virtual work and can be based from a variety of US locations.

Job Description:

Client Relationship Management: Cultivate and maintain trusted relationships with key stakeholders across multiple FEMA directorates, including Response and Recovery, Mitigation, and Preparedness, to align with their strategic objectives and priorities.
Business Development: Identify and pursue opportunities for growth within the FEMA portfolio, including expanding services and offerings that address emerging needs.
Account Strategy: Maintain and update an annual account plan, implementing account strategies to drive sustainable revenue growth with specific defined year over year goals for Key Performance Indicators.
Collaboration: Work closely with internal teams, including operational leaders and technical experts, to coordinate service delivery and promote client satisfaction.
Performance Monitoring: Track and assess client performance metrics, identifying areas for improvement and facilitating discussions to enhance service delivery.
Proposal Development: Lead the preparation of proposals and presentations for FEMA opportunities and projects, aligning with client expectations and AECOM’s capabilities.
Account Reviews: Prepare and conduct regular account reviews with AECOM leaders to promote transparency and alignment on project goals and performance.
Industry Insight: Stay informed about trends and changes in emergency management and disaster recovery, providing valuable insights to FEMA and internal teams.

Minimum Requirements:

BA/BS plus at least 12 years of relevant emergency management, public administration, public policy or similar experience, or demonstrated equivalency of experience and/or education (AS degree plus at least 14 years of relevant experience OR HS diploma plus at least 16 years of relevant experience) including at least 4 years of leadership experience
Experience working with federal clients, specifically FEMA, in the emergency management and disaster recovery sectors.
Experience in client account management and business development.
Strong understanding of FEMA’s mission, programs, and procurement processes.
Proven ability to build and maintain relationships with federal clients, demonstrating exceptional interpersonal and communication skills.
Experience in managing complex projects and cross-functional teams to meet client objectives.
Demonstrated ability to drive business growth through effective relationship management and service delivery.
Strong proposal development and presentation skills.
Ability to analyze performance metrics and implement strategies for continuous improvement.
Willingness to travel as required for client meetings, project requirements, and engagements up to 50%
For positions with driving responsibilities, Motor Vehicle Records are reviewed as part of AECOM’s background check process to ensure compliance with the Company’s driving standards.
Due to the nature of this work, US Citizenship is required

Preferred Qualifications:

Experience that spans a variety of FEMA functional areas, with a focus on Response & Recovery and Mitigation
Experience working with US Federal government agencies on Architect-Engineering programs
Experience in both infrastructure and advisory services.

Additional Information

Sponsorship for US work authorization is not available for this position, now or in the future

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.