We are seeking a dedicated and motivated Client Service Assistant to join our team at Dangote Group, a leading multinational corporation. This is a part-time, work-from-home position based in Ibadan, Nigeria. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Handling inquiries and providing excellent customer service to our clients via phone, email, and live chat. 2. Maintaining accurate records of all client interactions and transactions. 3. Assisting clients with product information, pricing, and order processing. 4. Resolving client complaints in a professional and timely manner. 5. Collaborating with the sales team to ensure customer satisfaction and retention. 6. Conducting market research to identify potential new clients and opportunities. 7. Providing administrative support to the client service team as needed.

Requirements: 1. Independent and passionate individual with strong communication skills. 2. Ability to work effectively in a remote work environment. 3. Proficient in Microsoft Office suite and CRM systems. 4. Strong research skills and adaptability to new technologies. 5. Excellent organizational and time management skills. 6. Prior experience in customer service or related field is required.

Benefits: 1. Paid sick leave and parental leave for eligible employees. 2. Joining bonus for new employees. 3. Opportunities for career growth and development within the company.

Working Environment: At Dangote Group, we prioritize building strong connections with our team members and treating colleagues like an extended family. We foster a supportive and inclusive work environment where every employee feels valued and respected.

Equal Opportunity Statement: Dangote Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to promoting diversity and inclusion in the workplace.

Deadline to apply: June 26, 2024

If you meet the qualifications and are excited about the opportunity to join our team as a Client Service Assistant, please submit your application before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.