Supv-Account Svcs

October 25, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

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What you’ll be doing...

This Supervisor role is a leadership position for the Regional Business Customer Care - Order and Billing team whose principle role is assuring Verizon provides an optimal customer experience across the retail Enterprise and government customers for Telecom products and services.

Primary job duties and responsibilities include but are not limited to:

Supervise a team of associates to ensure customer’s order requests and billing inquiries/claims are processed accurately and timely.
Provide developmental coaching to associates by assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives.
Perform quality work reviews to provide performance feedback.
Conduct side by side observation reviews and provide coaching/mentoring
Ensure Associate appraisals are aligned with corporate standards.
Set clear expectations, drive performance, deliver results, provide support, and eliminate obstacles while fostering a professional culture amongst the team.
Know, understand and be able to articulate your teams performance, determine drivers and action plans for improvement
Promote inclusion, innovation and employee development
Conduct weekly/monthly team meetings, daily touch base meetings, one on one discussions.
Encourage teamwork and collaboration
Provide guidance and assistance in the resolution of escalated issues.
Foster ethics by creating a safe, ethical and inclusive environment ensuring accountability to the Verizon Credo, Verizon Codes of Business Conduct and all applicable standards, practices and guidelines.
Partner with Union Representation to foster good relations, hear and resolve grievances and ensure all contractual requirements are met for both Verizon and the Union. Partner with Human Resources as needed to support department or corporate needs.

What we’re looking for...

You’ll need to have:

Four or more years of relevant experience required, demonstrated through work experience and/or military experience
Four or more years of experience leading a team
High level of energy to lead an associate team in achieving optimal success
Background working with Telecom products and services

Even better if you have one or more of the following:

Ability to be self-motivated, learn quickly and adapt rapidly to transformation
Ability to communicate with front line employees and customers
Minimum 3 years of customer service, leadership and team interaction skills.
Excellent organizational, analytical, written, and oral communication skills.
Outstanding time and people management and problem-solving skills.
Ability to use good judgment, make independent decisions and proactively problem solve.
Capable of performing comfortably in a fast-paced, deadline-oriented work environment.
Ability to work as a team member, as well as independently.
Proficient in Microsoft office suite with an emphasis on Excel.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.