Category Sourcing Manager, Global Outsourced Operations and Professional Services

October 8, 2024

Company: Zillow

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

About the team

The Strategic Sourcing team is a key component of our larger Procurement and Finance Services (PFS) team at Zillow Group. This position is responsible for efficient service delivery models in collaboration with domestic, offshore and nearshore partners also known as Global Business Services (GBS). Our strategy focuses on achieving operational excellence, product quality, competitive advantage, outstanding customer experience, risk management and cost efficiency all of which is in alignment with Zillow Group’s mission and core values.

GBS plays a critical role in conducting initial assessments, strategic planning, sourcing activities, negotiations, implementation processes, and continuous performance evaluation to drive successful outcomes for internal partners.

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About the role

As the leader of our Global Business Services (GBS) team, the Category Sourcing Manager plays a crucial role in partnering with operational leaders to find opportunities and drive process optimization. This position serves as the key point of contact for building and refining process flow documentation with enhancements to operational efficiency within the GBS framework.

In this role, you will work closely with operational collaborators to define business objectives, streamline processes by eliminating waste and non-value-added tasks, and recommend suitable service delivery models to align with business goals. You will also collaborate with shared services partner teams, including Sourcing, Legal, Vendor Management, and Financial Planning & Analysis (FP&A). Establish and implement an optimal service delivery model.

The Category Sourcing Manager is responsible for the oversight of BPO programs and portfolios, supporting multiple BPO practitioners and leaders across Zillow Group’s network of suppliers. This role involves leading and supervising BPO engagements, evaluating opportunities with both current and prospective vendor partners to drive operational excellence and strategic growth within the GBS ecosystem.

Additionally Zillow is growing its influence with Professional Services providers, and working in the Professional Services Category managing suppliers that provide consulting services more broadly; this ranges from Financial Services to Strategy Consulting. There may be additional linkages to our Managed Services Program which is a separate but highly linked workstream. This role has the potential to be considered for future people management responsibilities.

You Will Get To:

Lead and complete extensive evaluations and process mapping exercises, independently identifying key analysis requirements to uncover valuable insights and improvement opportunities.
Discover operational improvements through a methodical approach, from problem statement to opportunity identification.
Apply data analysis and comprehensive anecdotal feedback to evaluate the impact of new models on vendors, customers, and Zillow Group.
Maintain a proactive rhythm of continuous improvement assessments to drive operational excellence which includes performance standard updates gathered in MMRs, QBRs and ongoing touchpoints with partner teams.
Establish credibility and rapport with business partners and senior leaders to navigate the intricacies of business operations and processes effectively.
Lead the vision, strategy, and outcomes of vendor engagement initiatives to cultivate business expansion and achieve defined results outlined in Statement of Work (SOW) agreements.
Drive contract negotiations and engage appropriate team members, including Legal, Business Leadership, Strategic Sourcing, Financial Planning & Analysis (FP&A), Workforce Management, Procure to Pay and Strategic Operations.
Interact with the most strategic Professional Services suppliers Zillow collaborates with on an ongoing basis.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Possess 5-10 years of experience in vendor engagement and management within diverse business process outsourcing environments, including nearshore and offshore service centers.
Deep experience in Offshore/Nearshore BPO, Professional Services models from Build/Operate/Transfer to Fixed Fee arrangements.
Demonstrate a keen business acumen and leadership prowess to effectively guide and inspire teams individually and collaboratively.
Showcase a track record of successfully navigating outsourcing service agreements and Statements of Work, showcasing adept negotiation skills.
Skilled in foreseeing and leading trade-offs, adeptly balancing business requirements while fostering operational excellence.
Exhibit exceptional verbal, visual, and written communication skills to successfully communicate with team members at all levels.
Showcase outstanding capabilities in time management, organization, and prioritization, ensuring efficient task execution.
Display a strong sense of ownership and a drive for achieving results, highlighting your dedication to success and an interest in continuous improvement.
Experience in organizational change management methodologies.
Proficient in process mapping, process enhancement, and problem-solving, with a shown strength in applying statistical and data-centric methodologies.
Bachelor's degree or relevant work experience, with an MBA or Master's degree in Supply Chain Management being highly desirable, aligning with the educational requirements for the position.