Weekend Part-Time Customer Service Representative

October 18, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Who is QRM:

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office.

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Duties/Responsibilities:

Customer Service and Claim Intake
- Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
- Offers empathy and support to customers during the claim process.
- Collects and documents all claim details provided by the customer into the claim accurately.
- Identifies and resolves customer issues by adhering to clients-specific handling instructions.
- Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
Punctuality and Reliability
- Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
- Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
Successfully demonstrates QRM's core values
- Customer first: fulfills customer needs with compassion
- Self-motivated: takes initiative and commits to the task at hand
- Teamwork: promotes unity over self
- Continuous improvement: strives for daily growth

Required Skills/Abilities:

Language Skills
- Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
Bi-lingual in Spanish Preferred
Computer Skills
- To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.

Education and Experience:

High School Diploma or general education degree (GED) required.
1-2 years of quality assurance experience preferred.

Network Requirements:

Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
Ethernet connection is not required, however strongly recommended.
Must be on a private network, not allowed to work in public locations.
No VPNs are allowed, as logins must happen in the US.

Benefits/Compensation:

Competitive compensation
20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
  - Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Less than 20 hours per week
  - Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
    - Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
  - 401K: Eligible after 6 months of employment
  - PTO: Eligible after 90 days of employment
  - Employee Assistance Program