Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As a Travel C onsultant , you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .
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What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use Amadeus(GDSs), Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Passion for excellence in client service, including proactive anticipation of needs
- Professional Communication – both written and verbal - the Finnish language and English is required
- Likely to have at least 3 years’ corporate travel counselor experience, including detailed understand of fares and ticketing rules, both domestic and international, land, air and sea travel.
- Understanding and awareness of partner products and services, such as airline, hotel and vehicle or rail services
- Experience in working with at least one Global Distribution System (GDS) such as Sabre, Travel port or Amadeus. Amadeus being the key provider.
- Could have some leisure, airline reservation, or other travel experience.
- Experience working in a team.
- Experience working in a high touch service environment where performance is measured through both customer satisfaction as well as through meeting and exceeding key revenue and servicing targets.
