Company: General Electric
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Role Summary :
Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.
Responsibilities :
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Effectively communicate and partner with teammates and colleagues.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
- up, leading to customer satisfaction.
- Implement GE/customer facility contract, supporting business goals and objectives.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Share on-call/pager responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendors' service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Qualifications :
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2 years of experience servicing medical equipment;
- OR equivalent military education and 2 years of experience servicing electrical or mechanical equipment;
- OR High School Diploma/GED and 4 years of experience servicing medical equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- The successful applicant must comply with GEHC's standard background check, including a post
- offer drug test
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
- Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Technician 2 - Biomedical
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