Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
About this Role
Wells Fargo is seeking a Senior Trading Infrastructure Engineer in Technology. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
- Provides trading floor support to Traders, Portfolio Managers and Analysts
- Provides feedback on potential issues or concerns to mitigate risks in the future required skills
- Structure and functionality of it networks and the components (basic) and Layer 1.
- Analyzes and uses vendor specifications and other diagnostic tools to troubleshoot complex systems software and/or hardware problems, resolves issues or escalates as needed to meet established service level agreements.
- Leads efforts to maintain, restore or improve service and determines when vendor maintenance support is needed.
- Participates in projects and/or coordinates small projects associated with implementation of upgrades, installations, modifications, customizations and/or testing, completes moderately complex programming and testing tasks.
- Updates and completes documentation, procedures and user guides.
- Understands BCP, quality, security and compliance requirements for supported area and analyzes additions and changes for risk to the environment.
- Participates in testing and updating the business continuation plan.
- Provides End to end technology support and related project support.
- Provides desktop support services for both software and hardware for the organization.
- Identifies and develops methods, techniques, diagnostic tools or criteria to troubleshoot, diagnose and resolve moderately complex desktop and desktop related hardware, software, operating systems, application and network problems
- Analyzes client needs and assesses technical alternatives to determine their impact on the client and systems environment.
- Coordinates the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications or operating systems to meet client s requirements and updates/writes documentation.
- Participates in the implementation of voice and data communication networks to support environment, including configuring, implementing and troubleshooting circuits.
- Coordinates testing and updating the business continuation plan.
- Participate and collaborate as an I.T Infrastructure resource for all Technology Initiatives in APAC region
- Provide guidance and training to customers on current technology and it policies
- Promote self-help through the use of knowledge base and technology specific portals
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Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in providing technical support for all trading operating systems and adapt to the dynamic & fast paced trading floor.
Desired Qualifications:
- Experience with the administration of voice recording applications, turrets, Trader desktops, laptops which are used in the trading floors in the banking/financial services’ industry.
- Experience with an established Incident & Problem Management process & tools.
- Demonstrate you have conducted audit activities for supported production environments.
- Technical skills: Microsoft office products, Microsoft operating system (currently windows 10), hardware and provisioning for Trader Desktops/Laptops, Phone systems , turrets and Mobiles ( Android and IOS )
- Microsoft active directory functioning
- ITIL framework or process knowhow
- Good Information security knowledge and usage of ticketing tools
- Installation/troubleshooting knowledge of trading, Platforms (Bloomberg, Reuters) (basic trading apps)
- Strong communication (verbal/written) skills to professionally frame & articulate questions & answers with business stakeholders, technology staff & vendors.
