Senior Product Manager, Virtual Care

October 4, 2024

Company: Intuit

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

About the role

The Senior Product Manager for Virtual Care would take on ownership and growth of one of our core user experiences at Fabric. This role straddles the line between setting a forward looking strategy, while working closely with the organization to execute on the near term roadmap. This individual will drive continuous discovery into new markets and use cases, ongoing development, and imminent deployment into several medical facilities.

Fabric’s Virtual Care product is a robust suite that has been giving time back to providers and improving the experience for both providers and patients across millions of visits. You will help usher the product to the next level and also crafting the future of hybrid care. Your work will immediately impact the lives of real patients, every day and we take that responsibility seriously at Fabric.

You’d report to our Virtual Care Product Lead and work closely with our cross-functional team of engineers, designers, clinical leads, etc. In addition, you will build relationships with our customers which include the hospital C-suite (from CEOs and COOs to CIOs, CMIOs, and more.

Your responsibilities

Contribute to the roadmap for the Virtual Care product suite and weigh inputs from market trends, customer feedback, sales, etc.
Make build / buy decisions for specific capabilities
Work closely with our engineering and design team to develop elegant and consumer-grade solutions to these problems
Work hand-in-hand with our customer success team on our early roll-outs, product communications, and training content
Leverage data and analytics to make informed decisions about where to invest, or confirm what is working/not working
Collaborate with other product teams to drive the creation of a shared platform
Help us grow out the product organization and build our team

Who you are

You’re excited to get on the ground floor of a startup and roll up your sleeves to really figure out what it means to enable health systems of the future to do their best work. You like working with teams, vigorous conversation and deep research, but also a strong sense of what needs to get done. You’re deeply motivated by improving the lives of patients and healthcare providers, like we are, and you believe that with hard work, the US healthcare system can be substantially improved with technology (even if “fixing” it requires a lot more than simply tech!), and you’re excited to understand the human processes that go into providing and receiving healthcare.

We’re looking for someone who

Has 4+ years of PM experience in a tech company, working on consumer-facing technology
Has successfully executed on complex roadmaps with significant interdependencies, and timelines
Likes the idea of speaking regularly with doctors / nurses / patients / hospital administrators and patients
Is excited to roll up their sleeves to figure out the nitty gritty of healthcare systems integration, and healthcare regulations (we’ll help you learn a lot here!)
We’d be even more excited if
You have virtual care product experience
You have a technical or product design background, or a clinical background
You have integration experience with hospital EHRs