Sales Support Representative I (Remote) – 1st Shift – Starting Rate $19.58/Hr

Company:  Stryker Corporation

Industry: Private

Employment Type:  Full-time

Working Hours: 8 Hours

Job Location: USA

Full Job Description:-

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Schedule: 1st Shift, Monday-Friday, Overtime as needed

Who we want-

  • Customer-oriented achievers.Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
  • Dedicated achievers.People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Self-directed initiators.People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do-

  • Follow order entry process and provide proactive updates on order status to accelerate billing process
  • Provide phone support for inquiries from sales and healthcare professionals.
  • Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
  • Process all work in accordance with relevant working practices and standard operating procedures.
  • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
  • Provide support beyond standard hours as needed if call volume and/or workload require additional time
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
  • Prepare product or service reports by collecting and analyzing customer information
  • Implement and support Quality initiatives throughout branch
  • Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
  • Additional duties as assigned

What you need-

  • 2+ years of experience – required
  • High school diploma – required
  • Bachelor’s degree – preferred
  • Clear and concise communication skills – required
  • Passion for best-in-class customer service and ability to make customers promoters of our products and services – required
  • Drive to dig into the details of customer issues to solve problems proactively – required
  • Ability to work flexible hours, as needed to support the business needs – required
  • Participate in over-time work as needed – required

Sales Support Representative I (Remote) – 1st Shift – Starting Rate $19.58/Hr

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