Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Overview:
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
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Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
In This Role, You Will:
- Answer inbound calls regarding
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Qualifications:
Ideal Candidate Qualifications:
- Must have great attendance
- Computer Navigation skillsMust be able to type minimally 35-40 WPM
- Great Communication skills
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
- Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
- Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
- Adhere to a break and lunch schedules as assigned
- Must be comfortable utilizing different systems/multiple screens
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
