Provisioning Agent

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.

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Job Qualifications

  • Foreign language skills are desirable, but not required.
  • Ability to work shift work and/or overtime.
  • Must be able to lift and/or move items up to 70 pounds on a regular basis
  • Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement

Required Skills

  • Presentation skills
  • Customer Service skills
  • Record Keeping Skills
  • Time Management Skills

Soft Skills

  • Driven and self-motivated
  • Adaptability
  • Problem Solving Skills
  • Detail Oriented and Organized
  • Verbal and Written Communication
  • Multi tasker

Provisioning Agent

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