Una empresa estadounidense que se ha establecido con éxito como uno de los mayores minoristas de instrumentos musicales del mundo busca un programador Amazon Connect. El candidato se encargará de conectar flujos de Connect y bases de datos como DynamoDB, Lambda, Lex y S3. La empresa gestiona una cadena de tiendas que ofrece una gama de instrumentos musicales de marca y de primera calidad a un menor coste. Además, ha conseguido más de 32 millones de dólares de financiación hasta la fecha.

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Responsabilidades:

• Crear flujos de conexión en AWS Connect y personalizaciones adicionales, como perfiles de colas, perfiles de enrutamiento, gestión de usuarios, perfiles de seguridad, conexión rápida, números de reclamación e integración con sistemas CRM de terceros como Salesforce
• Colaborar con la dirección y las partes interesadas importantes para recopilar requisitos y poner en marcha cambios internos
• Diseñar experiencias de asistencia centradas en el cliente para diversos perfiles y líneas de negocio
• Mantener un calendario estricto mientras se hacen malabarismos con varios proyectos y entregables a la vez

Requerimientos:

• Licenciatura/Máster en Ingeniería, Informática (o experiencia equivalente)
• Al menos 5 o más años de experiencia relevante como desarrollador de software
• Experiencia prolífica trabajando con Amazon Connect o una tecnología de centro de llamadas
• Experiencia demostrable con AWS Lambda e integraciones de API
• Familiaridad con IVR, CTI y flujo de trabajo 
• Conocimiento práctico de tecnologías de centro de contacto en la nube como S3, DynamoDB, Kinesis y CloudWatch, así como Amazon Connect, Amazon Lex y función Lambda (Python, Node.js)
• Conocimientos profundos en Salesforce o Ingeniería de Datos
• Excelentes habilidades de comunicación oral y escrita en inglés