Company: Union Pacific
Industry: Private
Employment Type: Full-time
Working Hours: 8 Hours
Job Location: USA
Full Job Description:-
Union Pacific is seeking a dedicated Online Customer Care Manager to join our team in Seattle, Washington. As a Mid-to-Senior Level position, we are looking for someone with at least 8 years of experience in customer care or a related field. The ideal candidate will be resourceful, reliable, possess strong strategic planning skills, and have a proven track record of leadership.
Responsibilities:
– Manage and oversee all aspects of online customer care, including responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
– Develop and implement strategies to improve online customer service and support
– Lead a team of online customer care representatives, providing guidance and support as needed
– Monitor customer feedback and data to identify trends and areas for improvement
– Collaborate with other departments to ensure a seamless customer experience across all channels
– Stay up-to-date on industry trends and best practices in online customer care
Requirements:
– Bachelor’s degree in Business Administration, Marketing, or a related field
– 8+ years of experience in customer care or a similar role
– Strong leadership skills with a proven ability to motivate and inspire a team
– Excellent communication and interpersonal skills
– Proficiency in online customer service platforms and tools
– Ability to think strategically and make data-driven decisions
Benefits:
– Company transportation
– Remote work flexibility
– Travel & spending expenses
Online Customer Care Manager
