Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

About Us:

At Costco, we pride ourselves on being an industry leader with a passionate commitment to exceptional customer service and innovative solutions. Join our dynamic team in Houston, where we empower our employees to bring out the best in themselves.

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Job Summary:

As an Online Call Center Officer, your primary responsibility will be to deliver outstanding customer service through various communication platforms including phone, chat, and email. You will act as a key point of contact for members, addressing inquiries, resolving issues, and providing information about our products and services. Your resourcefulness and confidence are vital in navigating challenging situations and finding effective solutions.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls, chats, and emails efficiently and professionally.
• Provide exemplary customer service, ensuring all member needs are handled promptly and effectively.
• Respond to inquiries regarding membership, billing, product availability, and services with clarity and accuracy.
• Utilize negotiation skills to address disputes, resolve conflicts, and enhance member satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback.
• Collaborate with cross-functional teams to escalate and track unresolved issues to ensure timely resolutions.
• Conduct follow-up calls or communications to ensure customer satisfaction.
• Stay informed about rapidly changing products, promotions, and policies.
• Provide feedback and suggestions for process improvements to enhance customer service quality.
• Participate in ongoing training and professional development opportunities.

Requirements:

• Education: High school diploma or equivalent; associate degree or higher preferred.
• Experience: Minimum of 2 years in a call center or customer service role.
• Technical Skills: Proficient in using call center software, Microsoft Office Suite, and customer relationship management (CRM) systems.
• Personality Traits: Resourceful and confident with the ability to think critically under pressure.
• Soft Skills: Strong negotiation abilities and exceptional people management skills, with an emphasis on empathy and active listening.
• Availability: Flexible to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary with travel & spending expenses covered.
• Travel opportunities to enhance professional growth and networking.
• Comprehensive training and ongoing professional development programs.
• Employee discounts and perks exclusive to Costco members.
• Supportive and inclusive work environment.