Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Join our dynamic team at Teleperformance, a global leader in customer experience management. As a Remote Customer Service Representative specializing in Live Chat, you'll be part of a company that values innovation, teamwork, and unparalleled customer service.
Job Description:
As a Remote Customer Service Representative specializing in Live Chat, you will be responsible for providing exceptional customer support through online chat channels. Your primary focus will be assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch service.
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Responsibilities:
- Engage with customers via live chat to address inquiries, resolve issues, and provide product information.
- Provide accurate and timely information to customers while maintaining a professional and friendly demeanor.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Stay updated on product knowledge and company policies to better assist customers.
Requirements:
- Proven experience in customer service or related role.
- Strong written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Tech-savvy with the ability to navigate multiple systems simultaneously.
- Flexibility to work in a remote environment.
Perks and Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and professional development opportunities.
- Flexible work hours and the opportunity to work remotely.
- Health and wellness programs.
- Employee assistance programs.
- Access to exclusive employee discounts.
Company Culture:
At Teleperformance, we foster a collaborative and inclusive culture where each team member is valued. We believe in recognizing and rewarding hard work and providing our employees with opportunities for growth and advancement. Join us in shaping the future of customer service!
Employee Reviews:
"Teleperformance has been a fantastic company to work for. The remote work option has allowed me to achieve a better work-life balance, and the supportive team culture has made every day enjoyable. The company truly cares about its employees and invests in their success."
Ready to take your career to the next level? Apply now and become a key player in delivering exceptional customer service through live chat channels at Teleperformance!
