Company: General Motors
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
General Motors is seeking a dedicated and passionate Customer Care Associate to join our team in San Jose,where you’ll provide exceptional service to our valued customers. This remote position requires excellent communication skills and a passion for assisting others. Collaborate with a dynamic team to address inquiries, resolve issues, and ensure customer satisfaction. Apply now to embark on a… rewarding career journey with us operating remotely. As a part-time Associate Level position, the Customer Care Associate will be responsible for providing exceptional customer service to all clients and customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction.
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Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Handle customer complaints and provide appropriate solutions
- Process orders, returns, and exchanges
- Maintain accurate records of customer interactions and transactions
- Conduct research to answer customer questions and provide relevant information
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies
- Meet individual and team performance targets
Requirements:
- 4 years of customer service experience in a similar role
- Excellent communication skills, both written and verbal
- Strong research skills to effectively address customer inquiries
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent required
Personality traits:
- Passionate about providing outstanding customer service
- Dedicated to delivering exceptional results
- Ability to multitask and prioritize tasks effectively
Soft skills:
- Strong research skills to efficiently address customer inquiries
- Excellent communication skills to interact effectively with customers and team members
Benefits:
- Vision insurance
- Paid sick leave
- Life insurance
