Company: Hilton Garden Inn
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose:
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
- At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- Greet, register, and assign guestrooms per reservation details
- Answer reservation requests, change requests, and cancelations in a timely manner
- Coordinates with fellow departments to meet and exceed guest satisfaction
- Answer all guest inquiries pertaining to hotel services and local attractions
- Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team.
- Verify that all in-coming and in-house guests have valid methods of payment
- Counts bank at the beginning and end of shift, secure bank
- Manually post charges from all hotel outlets to appropriate guest folios
- Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned
- Answer all inbound calls within three rings
- Ensure the completion and signature of the Front Desk Shift Checklist
- Inform guests of any existing brand or hotel specific updates that will affect their stay
- Proper package handling and storage
Job Skills:
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Job Qualifications:
Education
- HS Diploma or equivalent.
Experience
- Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination.
Benefits
- Accrued Vacation
- Holiday Pay
- Health Insurance
- Dental/Vision
- Discounted Hilton Hotel Stays
Front Desk Agent
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