Do you consider yourself to be a professional self-starter with a passion for helping people? Are you looking to join our mission of helping our communities achieve better health? Do you like conversing with others and helping them to find a resolution to their inquiry? Would you be interested in a growth opportunity with competitive pay and benefits?

What we offer you:

This is a full-time remote opportunity with full benefits and growth opportunities after a year in the role. We will provide you with all the tools necessary to be successful! Including, equipment, training, and constant support from your leaders.

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Benefits that start on the first of the following month after your start date! The benefits include:

• Health, Dental and Vision Plans
• 401K
• 18 days of personal time off in the first year (not applicable during training)
• 11 Holidays and 2 wellness days per year
• Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs and more

What will you be doing?

This is an important concierge role where you will be taking incoming calls with inquiries from current high-risk members. In this role you not only advise them but assist them with their needs throughout the process.

You will telephonically assist members in the following areas:

• Review member’s enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
• Utilize the Florida Blue Conversation Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
• Research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness.
• Assisting members using probing questions and critical thinking to resolve their inquiry.

What you must have:

• 2 years of customer service experience or equivalent combination of education and experience
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
• High school diploma or equivalent

What you will need:

• High Speed stable internet with a router that has 2 ports and is no further than 10 feet away from workstation.
• Ability to commit to a 12 week fully paid training program with limited absences.
• Ability to use multiple systems while you resolve/respond to customer inquiries and concerns via phone.
• Using sound problem solving and decision-making skills resolving simple to complex issues.
• Demonstrated empathy and compassion, with outstanding listening and communication skills.
• Ability to work assigned shift between 8:00AM-6:30PM EST; Occasional Nights, weekends, holidays may be necessary as business needs require.