Company: Laser Photonics
Industry: Private
Employment Type: Full-time
Working Hours: 8 Hours
Job Location: USA
Full Job Description:
Primary Duties & Responsibilities
- Fulfill a critical role in the delivery of “best in class” service for Coherent products and customers
- Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
- Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineers
- Provide remote service and visual support as required to ensure optimal product performance
- Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
- Support sales related activities and process applications as needed
- Manage a local and/or an on-site inventory of service spare parts
- Approximately 80% travel required including some overnight stays
Education & Experience
- Bachelor’s degree in photonics or scientific related fields
- 7 years laser or photonics field experience
Skills
- Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
- Technical reading, writing, and schematics comprehension experience
- Exceptional customer service skills
- Command of the verbal and written English language
- Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
- A highly functional individual both independently and within a team environment
Working Conditions
- Valid driver’s license and passport
- Able to travel domestically and internationally (primarily to Canada) up to 80%
Physical Requirements
- Industrial / manufacturing w/ limited clean room environment
- Ability to lift and carry up to 50 lbs.
- Ability to work on a ladder safely and effectively