Field Service Engineer (US - Northwest Region) OR

Company: Laser Photonics

Industry: Private

Employment Type:  Full-time

Working Hours: 8 Hours

Job Location: USA

Full Job Description:

Primary Duties & Responsibilities

  • Fulfill a critical role in the delivery of “best in class” service for Coherent products and customers
  • Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
  • Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineers
  • Provide remote service and visual support as required to ensure optimal product performance
  • Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
  • Support sales related activities and process applications as needed
  • Manage a local and/or an on-site inventory of service spare parts
  • Approximately 80% travel required including some overnight stays

Education & Experience

  • Bachelor’s degree in photonics or scientific related fields
  • 7 years laser or photonics field experience

Skills

  • Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
  • Technical reading, writing, and schematics comprehension experience
  • Exceptional customer service skills
  • Command of the verbal and written English language
  • Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
  • A highly functional individual both independently and within a team environment

Working Conditions

  • Valid driver’s license and passport
  • Able to travel domestically and internationally (primarily to Canada) up to 80%

Physical Requirements

  • Industrial / manufacturing w/ limited clean room environment
  • Ability to lift and carry up to 50 lbs.
  • Ability to work on a ladder safely and effectively

Field Service Engineer (US – Northwest Region) OR

Back to blog