Enterprise Service Manager (ESM), AWS Professional Services, AWS Professional Services

October 18, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history?

Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes excite you?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESMs) that can manage working relationships with global organizations, develop a long-term Professional Services strategy, and execute that strategy within our accounts.

The ESM is a trusted advisor to our largest and most committed customers. The role includes all aspects of relationship development, business development, professional services sales, and project delivery oversight across their accounts.

Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers.

Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.

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We are looking for someone who is passionate about :

Engaging with customer executives to understand their business drivers and priorities
Educating customers on AWS services and the business value they enable
Inspiring customers to envision the art-of-the-possible with AWS
Developing cloud adoption strategies for our customers that accelerate business outcomes
Creating, identifying, and growing demand for AWS Professional Services
Leading innovation and scoping workshops with customers
Shaping deals, including estimations, proposals, pricing, and business cases
Creating, negotiating, and executing Statements of Work (SOWs)
Identifying risks and mitigations related to opportunities and project delivery
Overseeing project delivery to ensure results and customer satisfaction
Acting as the single point of contact for customer executives; developing deep, trustful relationships
Coaching customer and partner teams to be self-sufficient

BASIC QUALIFICATIONS

7+ years of external or internal customer-facing, complex and large-scale project management experience
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Bachelor's degree, or 7+ years of professional or military experience

PREFERRED QUALIFICATIONS

7+ years of consulting, design, and implementation of serverless distributed solutions experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.