What You'll Do:

• To own the customer onboarding / migration experience with the customer, internal stakeholders, team and third parties where applicable, including other internal and external projects as needed
• Focuses on the customer and the implementation of regional / global projects, utilizing Amex GBT project documents and following the SID implementation process
• Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented
• Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
• Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
• Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders
• Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
• Responsible to determine project call structure and manage Stakeholder calls
• Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team

What We're Looking For:

• Candidates with travel industry experience will be considered at this time
• A passion for working directly with customers and strong relationship building
• Understanding of Amex GBT and corporate travel
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones.
• A positive, "can do" attitude
• Able to motivate a project team and manage under pressure
• Business English mandatory - multi-lingual capability advantageous
• Excellent relationship building, influencing, negotiating, communication and presentation skills
• Ability to clearly articulate an accountability, then hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills of multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking prioritization skills
• Strong active listening and facilitating skills
• High degree of problem solving and decision-making and ability to adapt to changing priorities
• Flexibility and the ability to adapt to change
• Ability to understand and lead projects
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SME's

Customer Onboarding Manager (Remote)