Customer Experience Data Analyst

October 4, 2024

Company: Deloitte

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Work with senior team members to carry out the design, build, and management of CX feedback tools. Closely support client relationships in the acquisition of business requirements to meet program objectives. Support Data Analytics team lead in analyzing and synthesizing CX insights from survey data Developing client-ready materials with clear visualizations and narratives that can be communicated to a non-technical audience. Analyzing, forecasting, and/or reporting CX and survey data for ad hoc asks. Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer engagement strategies and innovation portfolios to create and drive change in a digital world. Help clients create analysis and analytical programs to help uncover root causes of customer pain points and strengths that are driving positive experiences.

Job Qualifications

At least 2+ years in a technical or functional consulting role or other relevant industry experience
1+ years of Data Analyst or reporting experience
1+ years of Survey Design experience
Experience with Medallia and Qualtrics
VOC SaaS Certifications (Medallia, MaritzCX, Qualtrics, Salesforce, etc.)

Required Skills

Regression analysis
Predictive analytics
Time Management Skills
Survey design skills
Data analysis and extraction

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Soft Skills

Verbal communication
written communication
Problem-Solving
Detail Oriented and Organized
Multi tasker
Flexible Approach
Driven for excellence

Top 10 Interview Questions

Can you tell us about yourself?
What interests you about this position?
What are your strengths?
What are your weaknesses?
Can you give an example of a time when you solved a problem creatively?
How do you handle stress and pressure?
How would you describe your work style?
Can you tell us about a time when you had to work with a difficult colleague or supervisor?
How do you stay organized and prioritize tasks?
What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature

How to apply:

All the eligible candidates can apply for This Job as mentioned below
Read the official notification carefully From the Official Website.
Read the Notification Carefully Before Applying.
Fill out The Application Form (The link Is Given Below)
Attach the Required Document and Passport Size Photo with Signature.
Then Submit. Done.