• Respond to customer inquiries across email, phone, SMS and other messaging systems with excellent tone, grammar and spelling for written communications
• Proactively contact new subscribers and members as needed to ensure they convert successfully
• Resolve issues in a personalized, accurate and timely manner
• Build long-term relationships with our customers by offering advice related to products and services
• Become an expert in all Lifeforce systems, processes, products and service offerings and maintain up-to-date knowledge in a fast-changing environment
• Complete trainings and up-trainings as-needed
• Maintain highest level of discretion when dealing with customer issues
• Strive to meet and exceed structured performance targets
• Report on customer trends and feedback
• Complete occasional overtime when needed by the business to maintain SLAs

You should get in touch if you have:

• 2+ years work experience
• 1+ year experience in a customer-facing support role. Experience working in the telehealth field is preferred.
• Ability to balance efficient execution with a high attention to detail, and quality, in a fast-paced, omnichannel environment
• Exceptional organizational skills while prioritizing tasks, and team collaboration
• Experience working in multiple systems and successfully navigating multiple sources of information. Experience with Zendesk is preferred.
• Excellent problem solving and communication skills
• Ability to demonstrate strong writing skills, spelling and grammar
• Possesses a customer-first, eager-to-help approach. Strong phone and escalation skills preferred.
• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team. Experience working remotely is strongly preferred.
• Willingness and ability to work non-standard business hours, including weekends, evenings & holidays. PST hours are strongly preferred
• History of success thriving in a fast-paced, collaborative, team environment.

What we offer:

• A talented, creative, and High-EQ team.
• Competitive pay with equity compensation.
• Generous benefits package including Healthcare, Dental, Vision.
• Ability to create the culture of the organization as an early key contributor.
• Opportunity to truly have an impact within a growing organization.