Job Description:

As a Client Service Officer at Bell Canada, you will play a crucial role in ensuring our clients receive exceptional service and support. This is an exciting opportunity for individuals who are eager to start their careers with one of Canada’s leading telecommunications companies. In this remote, part-time position, you will engage with clients, address their inquiries, and provide solutions to enhance their overall experience with our services.

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Key Responsibilities:

Client Interaction:

• Serve as the primary point of contact for client inquiries via phone, email, and chat.
• Assist clients with product information, account management, billing inquiries, and technical support.

Problem Solving:

• Identify and resolve client issues efficiently while ensuring a high degree of client satisfaction.
• Escalate complex issues to the appropriate departments when necessary.

Communication:

• Maintain clear and open communication channels with clients and team members.
• Provide clients with accurate information on services, promotions, and company policies.

Persuasion and Sales Support:

• Engage with clients to understand their needs and recommend relevant products or services.
• Support the sales team by providing insights into client requirements and preferences.

Documentation and Reporting:

• Accurately document client interactions and resolutions in the company system.
• Prepare reports on client interactions, feedback, and areas for improvement.

Continuous Learning:

• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Keep abreast of changes in company policies, procedures, and offerings.

Requirements:

Education:

• High school diploma or equivalent; relevant coursework or training in customer service is an asset.

Experience:

• No prior experience required; however, customer service experience is a plus.

Personality Traits:

• Independent: Able to work autonomously and manage time effectively in a remote working environment.
• Resilient: Demonstrates the ability to bounce back from challenges and maintain a positive attitude.

Soft Skills:

• Strong persuasion skills to effectively communicate value to clients and encourage positive responses.
• Excellent communication skills, both verbal and written, that facilitate clear understanding and rapport with clients.

Technical Proficiency:

• Comfortable using various digital tools and platforms; proficiency in Microsoft Office Suite is highly desirable.
• Familiarity with CRM software is considered an asset.

Benefits:

• Competitive retirement plan.
• Paid Time Off (PTO) to ensure work-life balance.