Dangote Group, a leading conglomerate in Nigeria, is seeking a Chat Support Specialist to join our team. This is a part-time, work-from-home position based in Port Harcourt, NG, with the opportunity for growth within the company.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via chat support. 2. Troubleshoot technical issues and provide solutions to customers. 3. Collaborate with other team members to improve customer satisfaction and service efficiency. 4. Maintain a high level of professionalism and customer service at all times. 5. Keep up-to-date with product and service knowledge to better assist customers. 6. Utilize problem-solving skills to resolve customer concerns effectively. 7. Meet or exceed performance metrics set by the company.

Requirements:

1. Minimum 1 year of experience in customer service or a related field. 2. Reliable and driven individual with a passion for helping customers. 3. Strong problem-solving skills and a knack for innovation. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and manage time effectively. 6. High school diploma or equivalent required, some college education preferred. 7. Must have access to a reliable internet connection and a quiet workspace at home.

Benefits:

1. Travel opportunities for top performers. 2. Vision insurance coverage. 3. Gym membership reimbursement. 4. Opportunities for professional development and growth within the company.

Working Environment: At Dangote Group, we prioritize employee well-being through health and wellness initiatives. We believe in fostering a positive work environment that values teamwork, communication, and growth.

Equal Opportunity Statement: Dangote Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: July 3, 2024

Join our team and become a part of a dynamic company that values employee growth and customer satisfaction. Apply now to start your career as a Chat Support Specialist with Dangote Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.