Call Center -S1

Company:  Boston Scientific

Industry: Private

Employment Type: Full-time

Working Hours: 8 Hours

Job Location: USA

Full Job Description:-

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important  health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

1st shift hours – 10:00 am – 7:00 pm M-F alternating weekends of 8:00 am – 5:00 pm

About the role: 

Customer Service Representative is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Boston Scientific patients and practices.

Your responsibilities will include:

  • Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
  • Address questions and educate patients, practices, and sales staff
  • Handle specified technical monitor issues
  • Redirect calls to subject matter experts as defined in protocols
  • Notate patient accounts for activities and disconnect
  • Assist patient’s requests for additional supplies by placing orders on their behalf
  • Document all calls or correspondences.
  • Handle Emails/VM s as assigned
  • Demonstrate empathy and decrease customer tension
  • Promote the value of Preventice remote monitoring to reduce cancellations
  • Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
  • Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
  • Exhibit a high sense of urgency
  • Identify, document and escalate potential patient or practice complaints per standard operating procedures
  • Other duties as assigned

Required qualifications:

  • 2 Years with high school degree/equivalent, or An equivalent combination of education/work experience

Preferred Qualifications:

  • One to two years of experience in a call center or customer service position
  • Knowledge of medical terminology a plus
  • Excellent multitasking and organization skills
  • Certification in assigned area preferred
  • Excellent verbal and written communication skills
  • Computer skills are required including proficiency in Windows-based applications and MS Office.
  • Knowledge of multi-line telephone system
  • Excellent Customer Service skills when interacting with all internal and external clients
  • Bilingual is a plus
  • High attention to detail
  • Ability to work in a fast-paced environment

Call Center -S1

 

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