AT&T – Call Center Customer Service Representative (Work from Home) – Florida

October 8, 2024

Company: AT&T

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

This is your opportunity to be the voice of AT&T a global leader in communications and technology from home! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

Other Jobs You May Be Interested In

How you’ll make an impact

You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like

You’ll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
You’ll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
When issues arise, you’ll step in to perform basic troubleshooting on both products and services.
In this full-time WFH position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

What you can look forward to

Our Call Center Customer Service Representatives earn between $15.54 & $17.36 Hourly + additional compensation up to $3000 when monthly sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Paid training you’ll complete from home and additional resources to support you.
Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
Employee Discounts of up to 50% off on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
AT&T phone & AT&T wireless home phone

What we’re looking for

Call center or customer service experience.
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Work From Home Requirements

You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.